Business case on interpretation via video conference

Often the language barrier is resolved by calling in an interpreter. Good communication between the patient and the healthcare staff is crucial for the treatment and the quality of treatment.

AIM

The aim of this project was to provide consultancy support for MedCom in the preparation of a business case for the national dissemination of interpretation via video conference based on a template from The Digital Taskforce. The intention of preparing a business case was:

1. to create an economical basis for decision for the decision-makers
2. to ensure that the project leads to measurable effects via a follow-up on economical and qualitative gains, for example through the use of key performance indicators, and
3. to give process control through the use of project management tools, such as partner analysis, risk analysis, milestone plans and implementation strategies.

RESULTS

Interpretation via video conference equipment creates a space where patient, doctor and interpreter can see and hear each other at the same time, but where the interpreter is not physically present. The use of video conference equipment for interpretation makes it easier to have an interpreter available for urgent situations while making it possible for the doctor to complete a physical examination of the patient with interpretation as the camera can be turned off or covered up. Interpretation via the use of video conference equipment saves time and transportation for the interpreter, which in turn saves time for the staff during incidents where they are awaiting the start of a consultation because the interpreter has not yet appeared.

PARTNERS

The project was in collaboration with the company Medcom.