Assessment of the national project “Video in general practice”

The possibility of videoconferencing in general practice exists today far from in all practices, and the practices that have videoconferencing equipment most often use it for interpreting conversations.

It has for a long time been a desire of the regions to have a common solution for video consultations for general practice, and the purpose of the project is, therefore, to test MedCom’s video client (Pexip) in a number of areas in general medical practice, for example for a video consultation with patients or for video conferencing with municipalities, hospitals or nursing homes.


The assessment of the project is carried out by MTV consultants in CIMT and aims to gather the experience of using video in general practice among practitioners, patients and other collaborating partners. The assessment must also collect information that may form the basis for designing a future business case.

A questionnaire study is conducted among patients who during the project period try out video consultation with their doctor, and a total of 5 group interviews with practitioners are held.


The primary conclusion of the assessments is that the practitioners will not recommend video consultations at the given moment. It will require a more efficient video resolution than the one being tested in this project.

Furthermore, the assessment lay out the following:

  • It is a requisite for good video conversation that the patient and the practitioner know each other in advance and have developed a relationship.
  • Video consultations are unfit for illnesses that require objective examination, patients that need measurements or testing and patients with very complex problems or are not cognitive well-functioning.
  • The lack of closeness and contact with the patient did not oppose a problem in the instances where the video consultations were succeeded.
  • The practitioners do not agree on the time spent during a video consultation. Whereas some practitioners believe they use more time on video consultations, others believe that it will save time.

Generally, both practitioners and patients wish for the possibility to use video consultation, but the technology must work efficiently, and be easier to use before it makes usual practice.


Start: June 2019
End: May 2020



Read more about the project at


Assessment of the national project "Video in general practice", Assessment of the national project "Video in general practice", Assessment of the national project "Video in general practice"


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Anne Mette Ølholm

Anne Mette Ølholm

HTA consultant | (+45) 3046 0895 | [email protected]