RoOS implemented at the Department of ORL – Head & Neck Surgery, OUH

The patient’s way through the system at the Department of ORL – Head & Neck Surgery at OUH is often affected by contact with different personnel groups. Often, the patient is given a form, which functions as a sort of conversation form between the clinicians that the patient meets. Previously, the healthcare providers distributed the forms in pigeonholes in the hallway – papers with personal information about the patient.

Futhermore, the department spends a lot of it’s time on telephone conversations between staff and on tracking the patient’s way through the department or to other departments. The department has approx. 220 patient courses per day.

AIM

The project seeks to facilitate communication between personnel groups and departments by digitalising it. Therefore, the project aims to implement RoOS at the Department of ORL – Head & Neck Surgery through 3 phases:

  1. testing and implementation
  2. identification and development of standard notes and electronic registration of codes
  3. digitalisation of communication in relation to courses of cancer packages

RESULTS

Phase 1 and 2 were implemented simultaneously in February 2018, and in that way the communication has become more digital.

This means that every patient is entered into the system as an “assignment” when registrering at arrival, and the staff is able to view the patient’s way through the department. This is time-saving for the staff, because they do not have to follow the patient physically, and the forms are filled out digitally in the system and is kept private.

In addition, the automation robot Manatee has facilitated the working procedures in relation to standard notes and ensured a real-time and automatic electronic registartion of the code sheet, which is mandatory in reporting to the Danish National Patient Register. The heath care providers bring forward code sheets when with the patients, check the right boxes and the answers are registered in Cosmic. The system creates a standard note, which means that only specific boxes need to be checked from time to time. This provides faster working procedures and makes notes more coherent and in that way more efficient.

Eva Lund

DATE

Start: October 2017
End:

{:da}Opgavestyring, befordring og registrering af ankomst{:}{:gb}Systems for task management, mileage allowance and arrival{:}

PARTNERS

RoOS implemented at the Department of ORL – Head & Neck Surgery, OUH, RoOS implemented at the Department of ORL – Head & Neck Surgery, OUH

EXTERNAL FUNDING

The project is funded by the Nursefinder Funds

CONTACT

Lea Bohn

Lea Bohn

Innovation consultant | (+45) 5164 0948 | [email protected]