The patient’s way through the system at the Department of ORL – Head & Neck Surgery at OUH is often affected by contact with different personnel groups. Often, the patient is given a form, which functions as a sort of conversation form between the clinicians that the patient meets. Previously, the healthcare providers distributed the forms in pigeonholes in the hallway – papers with personal information about the patient.
Furthermore, the department spends a lot of its time on telephone conversations between staff and on tracking the patient’s way through the department or to other departments. The department has approx. 220 patient courses per day.
The project seeks to facilitate communication between personnel groups and departments by digitalising it. Therefore, the project aims to implement RoOS at the Department of ORL – Head & Neck Surgery through 3 phases:
- testing and implementation
- identification and development of standard notes and electronic registration of codes
- the digitalisation of communication in relation to courses of cancer packages
Phase 1 and 2 were implemented simultaneously in February 2018, and in that way, the communication has become more digital.
This means that every patient is entered into the system as an “assignment” when registering at arrival, and the staff is able to view the patient’s way through the department. This is time-saving for the staff because they do not have to follow the patient physically, and the forms are filled out digitally in the system and are kept private.
In addition, the automation robot Manatee has facilitated the working procedures in relation to standard notes and ensured a real-time and automatic electronic registration of the code sheet, which is mandatory in reporting to the Danish National Patient Register. The heath care providers bring forward code sheets when with the patients, check the right boxes and the answers are registered in Cosmic. The system creates a standard note, which means that only specific boxes need to be checked from time to time. This provides faster working procedures and makes notes more coherent and in that way more efficient.
Start: October 2017
End: October 2018
Read more about the implementation of RoOS at other departments of OUH.
The project is funded by the Nursefinder Funds